iPhone connects to Wi-Fi but doesn’t work – How to fix it

iPhone connects to wi-fi but it doesn't work

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iPhone WiFi issues: greyed out, not turning on, IC short circuit, black screen – WiFi not working solutions

WiFi connection problems on iPhone 4, 5, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 plus, 8, 8 plus, X, Xr ,11, 12, 13   How to fix them?

iPhones are a great piece of technology – however, you may experience some WiFi issues from time to time. In the iPhone 4  – for example – it was easy to find out a WiFi connection problem (WiFi greyed out). So for all of the iPhone 4Ses that got the greyed out WiFi problem after upgrading to iOS 7, the only fix that seems to actually work is basically heating the iPhone up with hairdryer (till about the point it gives a heat warning), then chilling it, and then restarting it.

From iPhone 6s and in newer generation models you may encounter the following issues caused by WiFi IC (short circuit) or other connection problems:

  • iPhone black screen

  • iPhone won’t charge

  • no WiFi or bluetooth

  • iPhone 4 WiFi aerial

  • WiFi button greyed out iphone 6

  • iPhone 6s plus will not connect to wifi

  • iPhone 7 plus wifi not turning on

  • iPhone 8 keeps dropping wifi

  • iPhone 8 plus weak wifi signal

  • WiFi not working on iPhone SE

  • iPhone X WiFi not working after screen replacement

  • etc.

If it’s the Wi-Fi greying out and can’t be switched by following our guide then this is the Wi-Fi IC that is short-circuiting. The Wi-Fi module IC short circuit problem occurs in more than 50% of the iPhone 6s and 7 models that will cause the iPhone to overheat and high temperature,  the final result is that the iPhone 6S or 7 won’t turn on. But from the iPhone 8 black screen of death and other symptoms could have originated from various issues.

Occasionally, you may encounter a situation when your iPhone connects to WiFi but doesn’t work, so there is no internet access.

Everything seems to be fine, sometimes you even see the WiFi icon indicating everything is okay. But for some reason, your WiFi doesn’t seem to be working.

You might be wondering why this is happening to your iOS device and how you can sort it out. With this article, we would like to address this issue and provide some basic tips to fix it.

The iPhone connects to WiFi but doesn’t work – Why is this happening to your phone?

So your iPhone is connected to WiFi, but there is no internet access.

Internet issues can happen all the time. The first thing you can do is to make sure your WiFi connection is working. Try to use other devices that are connected to the same WiFi network.

If you experience the same problem with other devices too, then contact your internet service provider as soon as possible.

If other devices are able to connect, you need to troubleshoot your iOS device.

You may follow the tips below to fix the issue when your iPhone connects to WiFi but doesn’t work.

iPhone connects to WiFi but doesn’t work – How to fix it

1. Turn off / Turn on WiFi on your iPhone

The first thing you can try is to turn off your WiFi network and then turn it back. Go to Settings > WiFi and then Turn Off the switch for WiFi.

After a couple of minutes turn your WiFi on again and let your iPhone connect to the WiFi network.

Launch your web browser and try to visit a website. If you can’t connect, you need to find another solution.

2. Enable airplane mode on your iPhone and then disable it

This is another simple fix for your iPhone not connecting to WiFi network. In order to enable airplane mode, open the settings app or use the Control Centre. Tap on airplane mode, then switch so you can turn it on. You need to wait for approximately a minute, and then you can tap it again in order to disable Airplane mode.

Now all you have to do is to test your connection again. Open your browser and try to open a website. If your mission was not successful, your may try our next tip.

3. Restart your router and your iPhone

From time to time, routers do not allow certain devices to connect. It may be a good idea to restart your iOS device and your router as well – refreshing it will ensure faster connectivity. Also, if there are any glitches in its system, a quick restart can remove it.

In order to turn off your router, use the main button. You may also use the main wall switch.

Now it’s time to restart your iPhone as well. Go to the Settings app, then General, and tap Shut Down. This simple step allows a quick refresh and it may fix the issue right away.

Wait a couple of minutes before your turn on your iPhone and router. This move is likely to fix the issue of your iPhone not connecting to WiFi.

Again, don’t forget to test if the problem ceased to exist. If you still experience problems, you may follow our next tip.

4. Forget WiFi before reconnecting it

If turning on and off your router has not worked, you can make your iPhone forget the WiFi network. Remember to write down your WiFi password before forgetting the network. In order to do this, follow these steps:

  • Open the Settings app
  • Tap WiFi
  • Tap the WiFi name
  • Tap ‘Forget this Network’, tap confirm
  • Then tap the WiFi name from the list of networks, type the password, and try to reconnect.

If you see that your iOS device is connected to WiFi but you are unable to use the internet, you need to try the next solution.

5. Turn off WiFi assistant

WiFi assist is a feature that uses cellular data in times of poor WiFi connections. Though this feature can be extremely useful sometimes, it may prevent your WiFi connections from working properly.

In this case, try to switch off your WiFi assist:

  • Open the Settings app and tap on Cellular
  • You need to scroll down to disable WiFi Assistant

Check if this has worked. If you are unable to connect to the internet but your WiFi seems to be working properly, you need to try another possible solution.

6. Check the apps that you have installed recently

It’s important to check your recently installed applications. You may have downloaded something that is not allowed in your country for instance. If that’s the case, delete the app, and check if you can use the internet again.

7. Enable or Disable location services

Sometimes you need to turn on location services for WiFi to work properly:

  • Open the settings
  • Tap on Location Services
  • Tap on System Services
  • Make sure that Networking and Wireless is enabled

If the setting is already enabled, try turning it off. Now check if your internet works again.

8. Disable VPN

VPN is a virtual private network. It allows you to browse securely and you are given anonymity even when using public WiFi networks.

Every now and then, VPN may cause WiFi connections issues on your iPhone, as VPN disrupts WiFi.

If a VPN is enabled on your iPhone, it’s time to open the app and turn it off. You can also open the Settings app and tap on the VPN toggle.

Check if your iOS device can access the internet already.

9. Check date and time settings

Check if the date and time zone is correctly set on your iPhone. Open the Settings app, tap on General, and then Date & Time. If the data is incorrect, update it according to your time zone.

10. Factory reset your iPhone

Errors, like your iPhone connecting to WiFi network but not working can be triggered by a software glitch. Factory reset can be a solution to some software-related problems.

It’s important to note that this step will remove everything on your iOS device so remember to create a backup of your important files.

iPhone WiFi issues – closing thoughts

One of these methods can help you in case your iPhone connects to WiFi but doesn’t work. If the issue persists, remember to visit the nearest iPhone repair shop.

iPhone 6S Wi-Fi Chip Replacement – Watch  how we work at iPhone Repair Base

iPhone WiFi antenna replacement costs

Your iPhone WiFi not working after poor screen replacement or Wi-Fi module IC short circuit or other connection problems? We can help you. 


You can find the iPhone Wifi repair costs – Apple iPhone WiFI IC replacement prices by looking for your model below.

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