Most frequent questions and answers
We are a family run business, working from within our home office and we order every part directly from the manufacturers, so we can keep our prices the lowest.
iPhone: Screen and battery replacement: 10-20 minutes. Any other repair: 10-45 minutes. iPad: Screen and battery replacement: 2 hours. Any other repair: 2-4 hours. iPod: Screen and battery replacement: 1 hour. Any other repair: 2 hours. Water damage: If your device has experienced liquid damage, this can sometimes create complications that extend the repair time.
All our repairs come with a 12 month warranty, except liquid damage. Please see our Terms and Conditions for more details.
We accept the following payment methods: -Cash -Card payments -Cheques -Bank Transfers -PayPal -Apple Pay
My screen was changed by you, it’s still under warranty and it broke without me dropping it. Can I have a warranty repair?
Our policy clearly states that if you have any physical damage to the screen, the warranty is voided. Any parts manufacturer will decline a warranty repair, even if it only happened few days after you bought it. Before installing, we carefully inspect every screen as they are supplied by manufacturers and we only fit them. Due to the close inspection, we assure you that the screen fitted is perfect, so there is no way it can break without impact. We know that accidents happen, so if you come back to us again we will replace it for a discounted price.
We have listed services which we offer on a regular basis. However, not everything is repairable, sometimes the cost of a repair is higher that the value of the device. Quite often it takes hours just to find out that the device is not repairable. Based on years of experience, we may reject the repair if we find it to be too problematic.
We prefer to use our own well known, high quality parts. In some rare cases we may agree to carry out the repair with your own parts, which mean we will do it on a discounted price, but will offer no warranty on it, and take no responsibility for the quality of the repair or any damage the provided part may cause to your phone.