How to unlock an iPhone, iPad or iPod with “iPhone is disabled. Connect to iTunes” error
Once you’ve exhausted the allowable unsuccessful attempts to enter your passcode (10 attempts), your iPhone will be disabled and you’ll only be able to access by doing a drastic solution. In this situation, you will now need to wipe your iPhone by restoring it via iTunes.
How to restore your iOS device via iTunes
iTunes can be installed in either Windows or Mac machines so the first thing to do is to ensure that iTunes is properly installed. If you haven’t updated it lately, make sure to check for updates first to minimize possible errors during the restore process. Once iTunes is ready, proceed to the steps below:
- Connect your iOS device to your computer and open iTunes.
- Initiate Recovery Mode in your device.
- If you have an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
- If you have an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
- If you have an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
- Once you’re in Restore or Update screen, pick Restore.
- Wait for iTunes to download a new operating system to your device. If this process takes longer than 15 minutes, your iPhone may restart. If this happens, do the steps 1 and 2 again.
- Set your device up again.
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